California State Controller's Office
The California’s State Controller’s Office (SCO) public website is their primary communication and service delivery medium. However, in its old form, the SCO public website failed to meet SCO’s business needs in providing accessible, relevant and timely information to its customers. To address these issues and enable the business users to manage web content, the SCO initiated the Public Website Redesign and Modernization project.
SymSoft improved the website usability by following a user-centric, task-centric approach for information organization, and created a new visual design. The new website has improved accessibility standards compliance (WCAG, ADA and Section 508), while allowing SCO to deliver audio/video content for a richer user experience. The website content is now managed by the business units and programs, under Executive Office permissions, using a Content Management System (CMS), OpenText Web Solution (formerly RedDot).