PRESS RELEASE: California Signs Partnerships to Utilize GenAI
(Click here for Official GovOps Press Release)

Date: May 9, 2024

WHAT YOU NEED TO KNOW: Leading companies will utilize cutting-edge technology for five specific challenges, working with state teams on how GenAI can enhance customer service, improve health care facility inspections for better care, reduce highway congestion, improve safety for vulnerable roadway users, and improve language access.

SACRAMENTO – California is continuing to implement Governor Gavin Newsom’s Executive Order on Generative Artificial Intelligence (GenAI), entering into agreements with five vendors to test, iterate and evaluate GenAI through proofs of concept (POCs). Vendors will utilize GenAI technologies developed by OpenAI, Anthropic, Google, Meta, and others to develop these solutions. The cloud environments used will be Amazon (AWS) Cloud, Google Cloud, Microsoft Azure and ServiceNow (SaaS).

The state will pay each proof-of-concept vendor $1 to test in the “sandbox”, a secure and isolated testing environment. This gives the state and the vendors time to see what works, what doesn’t, and make necessary adjustments during a 6-month window.

“We are now at a point where we can begin understanding if GenAI can provide us with viable solutions while supporting the state workforce,” said Amy Tong, Secretary of the California Government Operations Agency. “Our job is to learn by testing, and we’ll do this by having a human in the loop at every step so that we’re building confidence in this new technology.”

Download the complete GovOps press release for additional information.

SymSoft is thrilled to have been selected for the GenAI POC for the California Department of Tax and Fee Administration (CDTFA). As quoted in the press release:

“SymSoft is enthusiastic about the potential of Generative AI to elevate Customer Service and Customer Engagement,” said Savita Farooqui, Director of Research, SymSoft Solutions. Our approach not only enhances operational efficiency but also enriches the customer experience. By implementing robust AI governance and effective safeguards, we are dedicated to delivering AI solutions that genuinely benefit our customers.”