Why Government Website UX Matters? Summary: Multiple case studies (provided below) demonstrate that better User Experience leads to better digital transaction completion rates. Great UX help constituents complete what they need fast and at their convenience. User...
Five Simple Steps to Improve Government Website User Experience Summary: Creating an excellent government website user experience is not unattainable, but it requires consistency and organizational commitment. Regularly review website analytics Learn how people use...
Government Websites Best Practices: User Experience Design Summary: Top-performing websites combine simple and engaging custom visual design, easy navigation, plain language writing, smooth interactions, website-optimized branding, and high-quality graphics. Summary...
Incorporating relevant tasks and deliverables when planning a website redesign or implementation project will significantly impact the overall project approach and outcomes. While identifying most of the features, requirements, and deliverables is a straight-forward...
Numerous studies in the private sector have demonstrated that website speed performance is a critical factor to improved conversions due to a more convenient user experience. Although government websites usually don’t feature e-commerce functionalities, the website...
It’s no secret that a large percentage of digital transformations fall short of expectations or outright fail. Many blog posts have been written about why companies struggle with digital transformation. Website redesign projects are a form of digital...
As we previously established, including customers really is a key component of user-centered design that leads to better performing websites. However, randomly testing interfaces with no prior planning is likely to result in disappointing outcomes. Hence, why it’s...
Many current design research methods can help teams and organizations to successfully validate interaction, the usability of an user interface and the findability of content. While some research methods are quite exact and quantifiable, others can be less refined....
It’s no secret that the high performing website redesigns come with a lot of moving parts. More so in the enterprise-level projects with a range of content interdependencies and numerous subject matter experts. Multiply this with diverse audiences that modern...
“Keeping the “technical hat” on for too long makes you forget how other folks (especially non-technical) people see things. The design sprint helped me to step back and look at building functionality from a business (non-technical) point of view.” – Bhavik Patel,...
